At we are Candelaria we believe in sustainable spending and final decisions, yet we understand that you can change your mind, we all do. If so, we are willing to make returns on rings, earrings, bracelets and necklaces within 14 days of the delivery of your order. The return of customized jewelry is not accepted. To proceed with the refund, the product must first have been received and processed in our office.
If you want to make a return, send us an email at email@example.com and we will advise you on how to proceed. Remember that the product must be in perfect condition and keep in the original packaging. Please kindly also remember that the shipping costs for returns are covered by the client. We advise you to use a safe method of shipping either through a courier or registered mail, in addition to obtaining a tracking number and proof of shipment.
Once the return is approved, you will receive the initial amount minus the cost of the initial shipment in the same way in which you made your purchase. Remember that the refund timing always depends on your bank, and that processing your return can take us between five and ten days so please be patient.
Our products are guaranteed against any damage that is due to defects in materials or the manufacturing process and that arises for a period of 2 years from receipt of the product. In the event that the jewel has been altered by another jeweler, goldsmith or person outside of We are Candelaria (Candelaria Limited), we will not be responsible for the product regardless of whether it is within the warranty period or not. The warranty does not cover wear & tear, scratches or damage caused by misuse or care of the jewel. The Goods must be returned to us as soon as any defect is discovered.
Sale items are not eligible for refund or exchange, unless the item in question is faulty.